Policies

Refunds and Exchanges

Once your order is placed it cannot be cancelled by customer request. We do not offer refunds or exchanges due to the nature of this item. ALL SALES ARE FINAL. We do not offer replacements on items that are damaged once shipped unless you have purchased Route and they cover it.

 

Cleaning and Treatment

This item is altered from its original stock state. These tumblers/ libbey cups should ONLY be cleaned using a gentle sponge and soap taking special care around vinyl and never be put in the dishwasher. Never drop, leave in extreme temperatures or unfavorable conditions. 

 

Proper Use

Denvers Custom Cups- Plastic Tumblers and Glass Libbey cups- Cold drinks only.

Vanna’s Customer Cups- Stainless Steel- Cold and Hot drinks

 

Ingestion Warning

Plastic Tumblers, Libbey Glass cups, and Sensory Bottles are made with the solution- Distilled Water, Elmers Clear Glue, and Glitter. Some may even have Polymer Clays.  These are not to be ingested and you are fully responsible if this happens. We do not recommend leaving a small child alone with these products. 

Processing time

1-3 weeks from purchase